For your complete protection, we offer Five Lifetime Pledges.
1. Our “You must be absolutely delighted with your purchase from Crystal Realm” Lifetime Pledge.
There is only one real exception to our pledge: If you place your purchase from us in the hands of someone or something else to repair and they damage it, we can not and will not assume responsibility for this.
For items under $1,000, you may return or exchange any item, any time, for any reason, and we will provide a prompt refund, less shipping.
Since we do not give refunds for items with a value over $1,000, as they are made especially for you, we prefer to work closely with you up-front to ensure that you will be absolutely thrilled with your purchase before you spend your money.
We have several ways to ensure you will be delighted with any ring order before you buy. We can do any or all of the following upon your request.
A. Send out a ring sizer with instructions for our proprietary sizing method, in order to “guarantee your fit”: This means that if you use our sizer and our sizing method, and then your ring does not fit, we will pay the round trip shipping for a resize or exchange, and there will be no charge for any resize. Order your sizer here, if you wish to obtain it before placing any ring order. Otherwise, you may order it for free with your ring order (a modest add-on cost applies for outside U.S. orders).
B. Send a silver tester ring:
i.) Order your four-band tester puzzle ring before you order a puzzle engagement ring. Then when you order your engagement ring of over $1,000 with a diamond or colored gemstone, we will apply the cost of the tester ring to your order. This gives you a chance to evaluate the design, weight, puzzle-ness, ring size, so you have confidence when you order.
Or . . . request a tester puzzle ring at the time of your order for any puzzle engagement ring of over $1,000. Simply place a request in the provided-field when you check out.
ii.) When you order a platinum poesy ring, we will always send either the same design or a very close design in sterling silver to you in your size, so you can be absolutely certain you love the ring and that it fits. You may keep this silver ring, and if you ordered the silver ring first, upon request, we will apply the price of the silver ring to your platinum order.
C. Send your diamond or colored gemstone for your inspection. Very few clients have requested this, because we make this offer, “Let us send out the ring with the stone in it, so you can really see what it will look like on your hand. Then if you aren’t thrilled with your stone, we’ll swap it out.” The last person who took a diamond we provided for two appraisals in New York’s diamond district came back with glowing reviews, and we set the diamond in the ring. On the other hand, in the last eighteen years, we’ve only been asked to swap out a stone once.
D. Send a trial sample engagement ring. Maybe you wish to order a Guinevere diamond puzzle ring. We may have a Guinevere on hand with a less costly stone in it, and we’re happy to send it out to you, so you can see if you love the ring. We will charge your card a refundable deposit plus shipping costs for sending out a stone or an engagement ring.
E. Finally, once you have taken delivery of your puzzle engagement ring, we will adjust it in any way needed to ensure your delight:
Different stone, metal, setting, weave, ring size, etc.
Please initiate any return or exchange by email at contact us. For each exchange or return, we will give you specific shipping instructions with a shipping address dependent upon your item, so be sure to communicate with Mandira.
2. Guaranteed Size Pledge
For orders for which you used our ring sizer, we guarantee your size. If your ring does not fit after using our sizer and sizing method, there are no resize fees and no exchange fees for a ring of the same style. For orders for which you didn’t use our ring sizer, the following rates apply:
14K gold rings: $40.00 each
18K gold rings: $50.00 each
Platinum ring: $175.00 to $350.00 each, depending on the value of the ring
We work really hard to make sure rings fit perfectly the first time. Please work with us.
Please note that if you use our sizer and we deliver a wrongly fitting ring, and then you decide you want a different ring style, there may be a restock fee for the return of the ring you decide not to keep.
3. Privacy Pledge
Your personal information is totally safe and private with us. Crystal Realm will always keep your personal information 100% confidential. You may have complete peace of mind, in this regard. We will not rent, sell, give, or otherwise compromise your information.
5. Safety and Security Pledge
We pledge to maintain 100% safety and security of your credit or debit card information. In fact, we cannot see your credit card number. It is not passed to us in your order nor is it available to us via our credit/debit card processor. Namely, if we log in to our credit/debit card processor, and we view the charge to your card, we will see only the last four digits of your card number. There is no way on earth we can see more. Full disclosure, as of August 2023, we use Stripe for our credit and debit card processing.
6. Our Precious Metal and Gemstone Pledge
Our sterling silver is always guaranteed to be 0.925 silver.
Our karat gold is always guaranteed to be what we represent it to be:
10K gold is 41.7% gold and 58.3 % metal alloys (stamped 10K or 420 on rings or other jewelry)
14K gold is 58.5% gold and 41.5% metal alloys (stamped 14K or 585 on rings or other jewelry)
18K gold is 75% gold and 25% metal alloys (stamped 18K or 750 rings or other jewelry)
Platinum rings are guaranteed to be 90% or 95% platinum, depending upon the jeweler who makes it. Platinum is stamped 900 or 950 and often appears with PT or PLAT before the numbers.
Palladium is also guaranteed to be either 90% or 95% palladium and is designated on rings as PD900 or PD950.
Celtic wedding rings from Ireland are hallmarked in the Dublin Castle Assay Office, the oldest continually operating assay office in the world. Assay means to determine the metal content. The Assay Office individually determines the metal content in every single Irish ring and stamps the inside of the ring with the Assay Office hallmark and metal content. This is your guarantee of quality.
We do not routinely stamp our Crystal Realm custom posy rings – but we will do so upon request. The reason is that, usually, our clients want inside inscriptions that take up the available real estate inside the ring that might otherwise be available for stamping. If you want your ring(s) stamped with metal content, you must let us know at the time of your order, and you must be willing to sacrifice space inside the ring to be stamped. The actual precious metal content of your ring will be the same whether or not we stamp it with the metal designation. That’s our pledge to you.
Diamonds of .375CT or larger are certified and covered by our extraordinary Five-Way Diamond Guarantee. Certified colored gemstones are available. They are usually in sizes of 3/4CT or above. Certification is an expensive process, so typically only larger stones are certified. All stones on our site are genuine, earth-sourced stones unless clearly marked as lab-created.
Earth First Principles
All of our diamonds and colored gemstones are ethically sourced. Our precious metals are recycled. We are too small of a company to visit mines overseas nor do we have the training, expertise, or resources to evaluate conditions of every step of a supply chain, so we are committed to one principle: Know thy supplier. For 40 years, we’ve been committed to working with ethical jewelers and suppliers. The supplier of our diamonds, colored gemstones, and puzzle ring precious metals is certified by the Responsible Jewellery Council (RJC).
RJC is an international body, headquartered in London, that certifies fine jewelry product manufacturers and suppliers for responsible ethical, social, and environmental practices throughout their operations. Certification and membership require an independent third-party audit covering all aspects of operations, from supply chain and production to business ethics and employee health and safety.
Members must meet RJC’s Code of Practices which respects human rights throughout the jewelry supply chain for diamond, gold, and platinum group metals. RJC members commit to implementing continuous improvement processes to increase performance and achieve higher standards.